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Pulses Digital

Refund Policy

Last Updated: July 2, 2026

At Pulses Digital LTD, we are committed to delivering high-quality digital marketing and web development services. We value transparency and customer satisfaction, and this Refund Policy explains the circumstances under which refunds may be granted. By purchasing our services, you agree to the terms outlined below.

1. Our Commitment

We strive to provide professional services that meet the agreed scope, timeline, and quality standards. Since most of our services involve custom work and digital deliverables, refunds are considered on a case-by-case basis.

2. Services Covered

This Refund Policy applies to all services offered by Pulses Digital LTD, including but not limited to:

  • SEO Services
  • SEO Audits
  • Casino SEO
  • Guest Post Backlinks
  • PBN Backlinks
  • Casino Backlinks
  • Web Design & Development
  • Graphic Design
  • Social Media Marketing
  • Digital Marketing Consultancy

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

Non-Delivery of Service

If we fail to begin or deliver the agreed service within the confirmed timeframe due to reasons solely attributable to us.

Duplicate Payment

If you accidentally submit multiple payments for the same order, any duplicate payment will be refunded after verification.

Service Not Delivered as Agreed

If the delivered service substantially differs from the agreed project scope and we are unable to resolve the issue within a reasonable timeframe.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You change your mind after work has commenced.
  • The project has been completed and delivered.
  • Delays caused by missing information, approvals, or feedback from the client.
  • Results that depend on third-party platforms, including search engines, social media platforms, or external websites.
  • Services affected by algorithm updates, market competition, or factors beyond our control.
  • Monthly SEO or marketing services already provided during the billing period.

5. Project Cancellation

Clients may cancel a project before work begins to receive a full refund.

If work has already started, any refund will be assessed based on the amount of work completed, resources allocated, and project expenses incurred.

6. SEO & Digital Marketing Services

Digital marketing services require time to produce measurable results.

Because outcomes depend on numerous external factors, including competition and search engine algorithms, we cannot guarantee specific rankings, traffic, or revenue. Therefore, completed SEO and marketing work is generally non-refundable.

7. Website Development Projects

For website design and development projects:

  • Initial deposits are non-refundable once development has commenced.
  • If a project is cancelled during development, any eligible refund will be calculated based on the unfinished portion of the project.
  • Completed websites or approved milestones are not eligible for refunds.

8. Refund Request Procedure

To request a refund, please contact us within 7 days of the issue arising.

Please include:

  • Your full name
  • Order or invoice number
  • A detailed explanation of your request
  • Any relevant supporting documents or screenshots

Refund requests are carefully reviewed, and we aim to respond within 5 business days.

9. Refund Processing

If your refund request is approved:

  • Refunds will be processed using the original payment method.
  • Processing times generally range between 5–10 business days, depending on your payment provider or financial institution.

10. Chargebacks

Before initiating a payment dispute or chargeback, we encourage you to contact us so we can resolve the matter promptly.

Unnecessary chargebacks without prior communication may delay future services and require us to provide supporting documentation to the payment provider.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices or legal obligations. Updates will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.

Pulses Digital LTD

Address: 124 City Road, London, EC1V 2NX, United Kingdom

Email: Contact@pulsesdigitalsltd.com

Phone: +44 7763 000318

Our team is committed to reviewing every request fairly and responding as quickly as possible.

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